We have recently updated our Privacy Policy to comply with the new requirements set out by the EU General Data Protection Regulation and to make it easier to read. The updated Privacy Policy shall be deemed effective for all existing users on May 25, 2018. Your continued use of our site will be subject to our new Privacy Policy.

Welcome to our Privacy Policy!
Oranpsychicscoach is a spiritual site, which offers live video chat with psychics about diverse topics, such as clairvoyance, tarot and cards, astrology, and many others. When you use these services, you will share some personal information with us. Because we want you to enjoy our services in a peaceful and trustworthy way, please be assured that we are fully dedicated to the protection of your personal information. Because your privacy is so important to us, we provide you with this Privacy Policy, explaining how we collect, use, and share your personal information, so that you can make informed choices about the use of your data.

Please read this Privacy Policy carefully. We have tried to write it in a way, which is free of long boring sentences and legal terms. You can contact us if you have any question about our privacy practices or about what we are doing with your personal information. We will be happy to provide you any assistance you may need.

Who Decides “How” and “Why” Your Personal Data is Processed?
The company, which decides how and why your personal data is processed, and which is called “Data Controller” is:  Oranpsychic.com a private company registered in Ontario, Canada with a registered address of 42 Oak Avenue, Hamilton, Ontario. Canada. We are registered under this name with the Companies Branch of the Ontario Government and under Companies Register 895534196 under the name of Marla Valentine.

What Personal Data Do We Process?
We collect, use, share, transfer, and store different types of your personal data because of your visit of and/or use of our services on our site.  The personal data we collect includes the following categories of data:

Personal data you give to us.  When you create a customer account on our site, we require vital details about you:  an email address; a username; a password. More generally, when you communicate with us in any other way, we will collect whatever information you provide us with.

When you purchase a package  When you purchase credits to participate on our site, depending on the payment method you choose, we may collect your identification information (first name, last name, country, POSTAL/ZIP code) and payment details (we do NOT store your credit card information, that is done by the payment processor.

Personal Information we get when you use our services.  We collect certain information about you when you are using our services and navigate on our site. Concretely, this means that, when you visit our site or use our services, even if you have not created an account or logged in, we collect certain information about you.

Usage information  We collect information about your activity on our site and about how you interact with the features of our site. We know:

  • the pages of our site that you are visiting in real time or your activity history on our site.
  • the time you spend in private chat.
  • what kind of specific features you used on the site.

We also collect information about your communications with us, such as:  

  • the time and date of your communications
  • the type of communications (for example, a text message, personalized message, and private chat)

Content information  We also collect, any information you communicate to and/or share with Broadcasters on the site, such as the messages you send in private chat. In addition, if you turn on your camera or microphone in private chat, we also collect the data you transmit. We do NOT record or capture your personal camera or audio feeds during private chat. Such action is prohibited on our site. We collect any other communication data such as telephone conversations, chat logs, faxes, and emails/letters you send to us.

  • Log data and device information. We automatically collect log data and information from or about your computer, phone, or other device you use to access our services or navigate on our site. This includes:
    • your IP address,
    • the date and time you logged into your account,
    • pages viewed,
    • types of features you use,
    • the hardware, software, or internet browser you use,
    • information about your computer’s operating system, like application version,
    • your language settings,
    • your camera settings,,
    • identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

If you are using a mobile device, we might also collect:  data that identifies your mobile device. device-specific settings and characteristics, location details. app crashes and other system activity

  • Information collected by cookies and other technologies.

Like many websites and applications, we use cookies and other technologies (such as web beacons, web storage, and unique advertising identifiers) to collect information about your activity, browser, and device. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that blocking cookies may negatively affect your use of the services on our site. To learn more about how we use cookies and your choices, please check out our Cookies Policy.

Personal data we receive from third parties.  We collect information that users of the site, such as Visitors, provide about you during a chat conversation or communication with our Billing and Support Team. The personal information we collect may also come from third parties, such as partners and service providers, to the site. These third parties assist us in maintaining data accuracy and providing and enhancing the services. We are also managing an ad network and promotional tools ourselves and may receive information about your experiences and interactions with our ads and promotional tools published/used on third party or affiliated sites.

Personal data we collect from publicly available sources.  We collect publicly available information about you only when it is necessary to prevent fraud and illegal activities on our site (for example, when we suspect that you are using a false or stolen credit card, etc.). This data may comprise publicly available information you share on social media like Facebook, your blog and/or site, and any other public data available on the internet. This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and illegal activities to authorities. We never use publicly available data for any other purpose.
Special category of data  We are a spiritual site and due to the nature of our site and your activity, we may have data about you, which could reflect your philosophical or religious belief. If you agreed to subscribed to our site you agree to promotional emails from us, we will also send you exclusive offers and news about our features based on your interests on our site. Due to the explicit meaning of each category name (e.g., Chinese astrology, reiki, clairvoyance, angel communication, etc.…), it is possible that the chosen categories reflect or give indications about your philosophical or religious beliefs. We understand that this may not explicitly reflect information about your life outside of the site. It may only show punctual interests. However, to provide you with the highest level of data protection, we treat this data as a special data category, which is highly protected.

  • What are your choices regarding the collection and use of this special category of data?

Because your philosophical or religious beliefs are essential aspects of privacy, we are maintaining extremely high IT security standards. We are periodically proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment. We will always ask you to agree to the use of this special category of data. Please be aware that you can change your opinion regarding the global processing of your sensitive data in your consent settings at any time. However, please note that refusing to provide or revoking your consent to have this data collected means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without such information.

Why do We Process Your Personal Data?  We use the information we collect for the following purposes:
Primarily, we use the personal data you give us when you create your account to open and administer your online account, to allow you to do several activities and to use features of our site. In addition, we use the information to allow you to purchase packages and benefit from paying services. Your account is also a way to exercise control over your personal data. We process this information given our legitimate interest in providing you the services you requested and creating your account. If you fail to provide minimum details about you, the consequence will be that we will not be able to create an account use our services.
Improve and promote our services.  We use your personal data for analytical and statistical purposes. We place great emphasis on the improvement of our services and on the enhancement of your experience as a member or Visitor. To better understand what your needs are and how we can improve our services, we compile the information you gave to us or that we collected about you when visiting pages on our site or while using our services, to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports, for example, general statistics reports on our customers’ activity based what you have viewed the countries, or the purchases.

We also use your personal data for testing purposes, troubleshooting, and improving the functionality and quality of our services. Our main goal is to optimize our site and services to your needs, which makes them easier and more enjoyable to use.

We use limited information to tailor our services for you. For example, when you visit and login on our site, we use your IP address to determine the country where you are from, and display our webpages in your language, so if you visit or login on our site from the United States, our site will automatically display content in English.  We may use limited personal information for social media advertising through social media platforms such as Facebook or Google. The social media platforms with which we may share limited data are not controlled by us. Therefore, any questions regarding how your social media platform provider processes your personal data should be addressed to the social media provider or should be modified through your privacy settings with such provider.

Please see “WITH WHOM DO WE SHARE YOUR DATA?” to learn more.

Customer relationship management and communication with you.  Sharing your personal details with our Customer and Billing Support Team allows us to respond to any question you might have about our services. All your communications with our Customer and Chat Support and all information you provide during such communications, including any review or opinion about our services are collected and analyzed so that we may respond to your request. We can also ensure this way full compliance of all users of our site with our terms and conditions. Finally, be aware that, when receiving a request or claim of a customer, our Customer and Billing Support Team can access all information you give to us and all usage information we collected about you. We want to make sure that our Customer and Billing Support has all information needed to appropriately and immediately respond to your request. Please note that the Customer and Billing Support may also communicate with you through emails or any other means, if appropriate. Please note that we may communicate with you through emails or any other means, if appropriate, to inform you of certain changes regarding our site or of certain events, for example, when you successfully register on our site. We process this information given our legitimate interest in improving our users’ experience and delivering appropriate customer services to you.

Payment and Accounting  We use your identification data to address billing issues through our payment processors. We also use your data, if necessary, to investigate issues with the processors your payment or with a debt collector, in case of unpaid transactions, chargebacks or refunds. The use of your personal information is necessary to perform the contract that you have with us. If you purchase packages, we will use your information to execute the payment and provide you with the services.
Ensure a safe and trustworthy environment.  Because we want to create and ensure a safe environment where you can peacefully enjoy our services, we use your personal data to detect and prevent fraud and other illegal activities on our site. We also use your data to detect potential breaches to the rules of our site. The rules of the site are explained in our terms and conditions. Finally, we use your personal information for security purposes and risk assessment, such as to authenticate you on our site and verify your identity. We process this information given our legitimate interest in ensuring compliance with the rules of our site, fraud detection and prevention, as well as information, system, network, and cyber security.
Sending of customized marketing emails  This will allow you to be informed of new services/features or unique offers. If you accepted to subscribe marketing emails, we will use:

  • the information you gave to us.
  • the information we get about you when navigating on our site and using our services.

Based on this information, we will send you marketing emails tailored to your tastes or to certain of your characteristics (such as your country, the time you spend on the site, the package purchased).  The sending of marketing emails is based on your consent. Be aware that you can very easily revoke such consent at any time by unsubscribing.
Comply with any legal requirements and enforce our legal rights.  We may rely on a legal obligation to process your personal data, such as for accounting purposes, we may also use your information to respond to requests of competent authorities or to establish, exercise or defend legal claims. We may combine your information with information lawfully obtained from other third-party sources and use it for the above purposes.

How do We Protect Your Personal Data?  We implement serious security measures to grant maximum protection to your personal information against unauthorized access, modification, disclosure, or deletion. Your data is protected by our highly sophisticated security systems. We actively implement data loss prevention systems against leakage, theft, and data breach to ensure that our site and the entire IT infrastructure related to it are updated against the latest network security vulnerabilities. We periodically evaluate our IT systems and do sophisticated penetration tests. Our site incorporates the most advanced security technologies available to ensure maximum safety of its users and the safekeeping of their related information.

With Whom do We Share Your Data?  We share certain of your personal data with the following parties:
Service providers:  We use carefully selected and trusted third parties, who function as service providers to our site.
We ensure that they are bound by contractually binding obligations to process information we share with them in accordance with our instructions, this Privacy Policy, and all applicable data protection laws. As we constantly work on the development and enhancement of the technology to support our site, our third-party service providers may change. Such entities belong to the following areas: (a) business intelligence and analytics; (b) customer care; (c) marketing and sales.

Social media platforms  We may use limited personal information for social media advertising through social media platforms such as Facebook or Google. The social media platforms with which we may share limited data are not controlled by us. Therefore, any questions regarding how your social media platform provider processes your personal data should be addressed to the social media provider or should be modified through your privacy settings with such provider.

Payment providers and financial institutions  When you purchase a package, depending on the payment method you choose, your payment will be processed by a third-party payment processor and you may share with this party certain details, as well as payment information for completing a transaction. You may receive transactional emails from this party confirming the order, including dispatch, refunds, and follow-up invitations to leave feedback for this party. If you share information with third parties directly, this Privacy Policy does not govern the processing of your personal information by these third parties. When a chargeback is requested by you or by the holder of the credit card used to make the transaction, we have, in certain cases, to share some information about you and your use of the services with the processing bank.  We may furthermore share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

Law enforcement agencies or governmental authorities  We may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary to (a) comply with our legal obligations, (b) respond to information requests for fraud investigations and alleged illegal activities, (c) enforce and administer our terms and conditions, and/or (d) protect our rights or defend ourselves against any claims.

How do We Transfer Your Personal Data Outside of the European Economic Area?
As we are a Canadian based company, we comply with the EU Data Protection Regulation commonly called “GDPR” (If you want to learn more you can check: EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC), which provides a high level of protection of your personal data.  During the operation and exploitation of the site and the provision of the services, your personal information may be transferred outside of the European Economic Area (“EEA”) to our companies or to third parties’ data processors, for the purposes specified in this Privacy Policy.
If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission.

What are Your Rights Regarding Your Personal Data?
We did our best to explain what your rights are and how you can exercise them. If, despite of our below explanations, you are still unsure about the actions you can take or the conditions of exercise of your rights, do not worry, our Support Team will provide you with all the assistance you need when exercising your rights. You may also contact us, at any time, before exercising any of your rights, and we will reply to your request as quickly as possible. Please note that we created a specific interface called “Privacy Rights” in your account settings for you to be able to easily exercise certain of your rights. Our Support Team will provide you with information on actions taken within 30 days of the day of receipt of your request. Only in exceptional circumstances, when we face complex or a high number of requests, we may extend this period of response up to 60 days.

Data access and data portability  You have the right to access the personal information that we hold about you by requesting a copy of your personal data free of charge. Upon verification of your identity, your request will be sent to our Support Team. In certain cases, you may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). For this purpose, you can send an email to oranpsychiccoach@gmail.com of inaccurate or incomplete data. You have the right to request that we correct any inaccuracies in your personal data. For this purpose, you can send an email to oranpsychiccoach@gmail.com

Data retention and erasure  We retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information, you can request that we erase your personal information and close your account. Your request will be sent to our Support Team who will contact you to learn more about your request. However, if you face any difficulties, please contact us at any time. Please note that if you request the erasure of your personal information:

  • We might retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we close or suspend your account for fraud or illegal activities, we may retain certain information about you to prevent you from opening a new account in the future. Such information shall also be kept available in case of ongoing judicial proceedings/and or investigations.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting, and auditing obligations. Please note that according to Canadian Law financial related information shall be kept for a period of ten years.

.To protect our site and your personal information from accidental or malicious loss and destruction, we have backup systems. Residual copies of your personal information may not be removed from our backup systems for a limited period.

Right to object  We process your data for a variety of reasons as explained in “WHY DO WE PROCESS YOUR PERSONAL DATA?“. Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing, we will stop processing your personal data for these purposes. In specific situations, we may have to refuse the execution of your request. This would be the case where we have legitimate grounds to continue such processing or if we must establish, exercise, or defend legal claims. Please keep in mind that objecting to the use of your data might disable the use of your account. Please note that you may, at any time, ask us to stop sending you marketing emails by unsubscribing. You may also, at any time, ask us to stop processing your data for any other direct marketing activities that we may do by sending an email to oranpsychiccoach@gmail.com.

Right to restriction of processing  You have the right to request that we hold your personal data in “limbo,” while other challenges are resolved. Basically, you can ask us to put on hold the use of your data in 4 cases: If you contest the fact that the personal data we hold about you is accurate: in this case, the processing operations in relation to this data will be put on hold for the period during which this is verified.  You have objected to a processing activity based on legitimate interest(s): in this case, you can require the processing operation to be put on hold while we verify the grounds for processing. You consider that the processing is unlawful but you object to erasure and request restriction, instead. We have no further need for the data, but you require it to establish, exercise, or defend legal claims. Despite your request, we may continue the processing of your personal data if we must establish, exercise, or defend legal claims. We will notify you before lifting a restriction.

Right to lodge a complaint with a supervisory authority  If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with a supervisory authority, (in the Member State where you live, place of work or of an alleged infringement of the GDPR).

Changes to Our Privacy Policy  We may occasionally amend this Privacy Policy to reflect changes to our services and the way we manage your personal information or changes in the applicable laws. If we make changes we consider important, we will let you know by placing a notice on the relevant site and/or contact you using other methods such as email. To the extent permitted by applicable law, such changes will be applicable from the time they are published on our site, unless we specify a date of entry into force. Your continued use of our site from that day on will be subject to the new Privacy Policy.

How to Contact Us?
If you have any comments or questions about this privacy policy or about our privacy practices, please send an email to oranpsychiccoach@gmail.com or via mail to the address indicated below, and we will get quickly back to you. We are always glad to talk about our privacy practices.


42 Oak Avenue,

Hamilton, Ontario Canada L8L 5M8

We are also happy to inform you that we have an employee dedicated to ensuring your privacy, our Data Protection Officer. You can directly reach our Data Protection Officer via email at: oranpsychiccoach@gmail.com or mail to the following address:

To the attention of the DPO

42 Oak Avenue,

Hamilton, Ontario, Canada L8L 5M8